Whether it's payments, betting, your account, or bonuses, the 7k77 support team is always ready to help — fast, easy, and in Bengali.
Popular: Deposit Issues · Withdrawals · Bonuses · Account Verification
Reach 7k77 support in three simple ways — pick whichever works best for you
Choose live chat for the fastest resolution. Type in Bengali and get an instant response.
Send a message or screenshot on WhatsApp — it helps us understand the issue faster and get you a quicker resolution.
For complex issues or documents, send us an email. You'll get a detailed reply within 2 hours.
What do you need help with? Select the right category below
Sending money, failed transfers, bKash/Nagad issues
Profile Updates, KYC, Security Settings
Missing Bonus, Wagering Requirements, Expiry
Bet Cancellation, Cash Out, Match Result Disputes
Game Not Loading, Bet Settlement, Provider Issues
App crashes, login issues, page loading problems
Betting Limits, Self-Exclusion, Cooling-Off Period
Referral Bonus Not Received, Link Sharing Issues
Understanding terms, closing your account, filing a complaint
Questions our users ask the most
All services are running normally
Last Updated: Today
If your deposit hasn't arrived, wait 15 minutes first. If it still doesn't show up, contact us via chat with your transaction ID.
Never share your password with anyone. If you suspect something is wrong, change your password immediately.
Sent money via bKash or Nagad but it hasn't appeared in your balance? Follow these steps
Open your bKash or Nagad app and check your transaction history. A successful transaction will have a TxID number.
During peak hours, it may take up to 15 minutes. Try refreshing the page in the meantime.
If it still hasn't arrived, bring your transaction ID and amount to Live Chat.
The 7k77 support team will verify the transaction and manually update your balance.
7k77 believes betting should be a form of entertainment, not a source of stress. That's why every account comes with a set of responsible gaming self-control tools.
When something goes wrong on an online platform, three questions come to mind right away — who do I contact, how do I reach them, and how soon will it be fixed? 7k77's Help Center is built to answer exactly those three questions. Support here isn't just an email address — it's three active channels: Live Chat, WhatsApp, and email, all in Bengali, all fast.
For many users in Bangladesh, reaching out for support in English can be a real barrier. It's hard to explain what you mean, and even harder to fully understand the response. At the 7k77 Help Center, that's not a problem — write in Bengali, get a reply in Bengali.
7k77's Live Chat is available 24 hours a day, 7 days a week. On big match days, Eid nights, or even at 4 in the morning, there's always someone ready to help. For general queries, wait times rarely exceed one to three minutes. More complex payment or account issues may take a little longer, but an agent will always keep you updated.
When starting a chat, share your registered mobile number and a brief description of the issue for the fastest resolution. Attaching a screenshot helps even more — especially for payment issues, a transaction screenshot makes verification much easier.
The most common issue raised at the 7k77 Help Center is deposits. Money sent via bKash or Nagad not showing in the balance — it happens occasionally, and it's always fixable. It's usually caused by a temporary delay in the mobile banking network. In most cases it resolves on its own within 15 minutes.
If it's been more than 15 minutes, contact live chat right away. Share your transaction ID (TxID), payment amount, and time, and the support team will manually verify and update your balance. No funds are lost — it just takes a little longer.
Large withdrawals on 7k77 require account verification — and it's there to protect you, so no one else can withdraw funds from your account. You'll need to submit a photo of your National ID and a selfie. The Help Center guides you through the process, which is usually completed within 24 hours.
The 7k77 Help Center doesn't just handle technical issues — it also supports responsible gaming. If you feel your gambling habits are getting out of control, just mention it in chat and the support team will help you set deposit limits or self-exclusion. Everything is kept completely confidential.
During a cooling off period, betting is disabled but your balance remains safe and your account can be reactivated once the period ends. With self-exclusion, your account cannot be reopened before the set period expires — this is intentionally strict by design.
If you have a dispute about a bet outcome on 7k77 — for example, a match was abandoned but the bet wasn't settled, or a live bet was confirmed at incorrect odds — raise a complaint at the Help Center within 24 hours. The support team will verify the bet timestamp and match data and provide a resolution. Most disputes are resolved within 2–4 hours.
7k77's policy is clear — users come first. If an error occurs due to our system, we take full responsibility and provide complete compensation where required.
For users new to 7k77, the Help Center has detailed guides covering everything you need to get started. How to make a deposit, how different bet types work, how to read accumulator bet calculations — all explained step by step in Bengali. Video tutorials are also available, so you can get up to speed in just a few minutes.
The 7k77 support team is always ready. Come to Live Chat — tell us in Bengali, get a fast resolution.